Triage and urgency
How urgent each item is, from routine to act now.
- Start with
- Myles-150M
- Step up to
- Myles-400M, for long messages and documents
- Runs on
- Laptop
- Why pick it
- Puts the risky items first, on hardware you already have.
Use cases
Everything our models can decide
Every decision is a question with options. The model scores each option, keeps the ones it is sure of and hands the rest to a person.
- 16capabilities
- 12industries
- 81scenarios
- 6models
Popular
Capabilities
Routing
Which team or queue should take it, and when it could belong to two.
- Start with
- Myles-400M
- Step up to
- Myles-G 12B, for many queues or long threads
- Runs on
- CPU server
- Why pick it
- Fewer hand-offs between teams, decided in under a second on a CPU.
Figures for Myles-400M
Scam and fraud signals
Whether a message, payment note or listing looks like a scam.
- Start with
- Myles-22M
- Step up to
- Myles-400M, to check on the server as well
- Runs on
- On the device
- Why pick it
- Runs on the phone or in the browser, before anyone clicks.
Figures for Myles-22M
Personal data
Whether text contains personal data, and which kind.
- Start with
- Myles-22M
- Step up to
- Myles-400M, for long documents
- Runs on
- On the device
- Why pick it
- Checks before data leaves the device or reaches a log or another model.
Figures for Myles-22M
Policy and eligibility
Whether a claim, application or request meets your written rules.
- Start with
- Myles-G 12B
- Step up to
- Myles-G 31B, for policies with many interacting rules
- Runs on
- GPU
- Hosted API
- Why pick it
- Applies the rule you wrote and passes the borderline ones to a person.
Figures for Myles-G 12B
Intent
What the person is asking for, from your list of request types.
- Start with
- Myles-150M
- Step up to
- Myles-400M, for long or mixed messages
- Runs on
- Laptop
- Why pick it
- Starts the right journey without a menu or a form.
Figures for Myles-150M
Complaints
Whether a message is a complaint, so it is handled as one.
- Start with
- Myles-400M
- Step up to
- Myles-G 12B, for long threads
- Runs on
- CPU server
- Why pick it
- Catches complaints that never use the word.
Figures for Myles-400M
Vulnerability signals
Whether a message suggests the person may need extra care.
- Start with
- Myles-400M
- Step up to
- Myles-G 12B, for long case histories
- Runs on
- CPU server
- Why pick it
- Brings the right people in early, with the error rate you set.
Figures for Myles-400M
Grounding
Whether each claim in a draft is supported by its source.
- Start with
- Myles-G 12B
- Step up to
- Myles-G 31B, for long sources
- Runs on
- GPU
- Hosted API
- Why pick it
- Stops unsupported claims before they go out.
Figures for Myles-G 12B
Agent action safety
Whether it is safe for an agent to take the next action.
- Start with
- Myles-G 12B
- Step up to
- Myles-G 31B, for high-value actions
- Runs on
- GPU
- Hosted API
- Why pick it
- Reads the screen and asks a person when the risk is high.
Figures for Myles-G 12B
Used in
Content moderation
Whether a post or comment breaks your rules, and which rule.
- Start with
- Myles-150M
- Step up to
- Myles-400M, for appeals and long posts
- Runs on
- Laptop
- Why pick it
- Applies your own rules at the volume a platform needs.
Figures for Myles-150M
Document type
Which kind of document this is, from your list.
- Start with
- Myles-150M
- Step up to
- Myles-G 12B, for scans and photos
- Runs on
- Laptop
- Why pick it
- Files every upload in the right place on arrival.
Figures for Myles-150M
Match and duplicates
Whether two records describe the same person, claim or item.
- Start with
- Myles-400M
- Step up to
- Myles-G 12B, for messy or partial records
- Runs on
- CPU server
- Why pick it
- Finds duplicates that exact matching misses.
Figures for Myles-400M
Alert triage
Whether a fraud or financial crime alert should be closed, kept or escalated.
- Start with
- Myles-G 12B
- Step up to
- Myles-G 31B, for complex cases
- Runs on
- GPU
- Hosted API
- Why pick it
- Clears the obvious alerts and leaves investigators the hard ones.
Figures for Myles-G 12B
Used in
Image checks
Whether a photo or scan passes a check: a receipt, a product, damage, a reading.
- Start with
- Myles-G 12B
- Step up to
- Myles-G 31B, for fine detail
- Runs on
- GPU
- Hosted API
- Why pick it
- Reads the image itself, so nothing is retyped.
Figures for Myles-G 12B
Industries
Telecoms
Is this text a scam using our name?
Flag smishing that copies your brand, so you can warn customers and report the sender.
Is this customer asking to leave?
Spot cancellation intent in chats and emails, so retention teams reply in time.
Which team should this fault report go to?
Send broadband, mobile and billing faults to the right engineers without a manual sort.
Is this message a complaint?
Catch complaints that never use the word, so they are logged and answered on time.
Does this customer seem to need extra care?
Notice signs of illness, bereavement or money worries so the right team gets involved.
Does this call note contain card or account details?
Check notes before they are saved, so payment details never sit in the customer record.
How urgent is this outage report?
Put reports that affect many customers or vulnerable users at the top of the queue.
Does this photo show a damaged cable or connector?
Check a customer's photo before booking an engineer, and send the unsure ones to a person.
Banking and payments
Is this payment request a scam?
Pause payments that look like impersonation or investment scams, and ask the customer to check.
Should this fraud alert be closed, kept or escalated?
Clear the obvious false alarms so investigators spend their time on the real cases.
Should this message be handled as a complaint?
Find complaints in everyday messages, so each one reaches the right team on time.
Does this customer show signs of financial difficulty?
Spot early signs of money trouble, so support is offered before arrears build.
Does this application meet our lending policy?
Check each application against your written criteria and pass the borderline ones to an underwriter.
Are these two applications from the same person?
Find repeat applications that differ by a spelling or an address, before both are approved.
Which kind of document has the customer uploaded?
File payslips, statements and proofs of address in the right place the moment they arrive.
Does this chat transcript contain card numbers?
Check transcripts before they are stored or shared, and hold back the ones with card details.
Insurance
Is this claim covered by the policy wording?
Compare the claim with the wording and send anything unclear to a claims handler.
Does this damage photo support the claim?
Check that the photo shows the damage described, and route the doubtful ones for review.
How urgent is this claim?
Put escape of water, fire and vulnerable customers first, before the routine claims.
Is this claim a duplicate of one we already have?
Catch the same loss claimed twice, even when the details are written differently.
Which claims team should handle it?
Send motor, home and travel claims to the right team on the first touch.
Does this policyholder need extra care?
Notice when a policyholder may need more time or support, and alert the right handler.
Does this receipt support the amount claimed?
Read the receipt and check the total against the claim before it is paid.
Public sector
Which service should this letter go to?
Sort correspondence to housing, council tax, planning and the other services that answer it.
Does this application meet the published criteria?
Check each application against the published rules and pass the borderline ones to an officer.
Does this message raise a safeguarding concern?
Bring messages that mention risk to a child or an adult to a safeguarding lead first.
Is this a freedom of information request?
Recognise requests for information in general correspondence, so the statutory clock starts on time.
Does this document contain personal data before it is published?
Check reports and responses before publication, and hold back anything that names a person.
Is this a complaint?
Recognise complaints among general enquiries, so each follows your complaints procedure.
Which kind of document is this upload?
Sort evidence uploads into the right case file without anyone opening each one.
Health and care
Which referrals should a clinician read first?
Order the referral inbox so the ones the referrer marked urgent are read first.
Which clinic should this referral go to?
Send each referral to the clinic that runs the service, rather than a shared inbox.
Does this message contain patient identifiers?
Check messages and exports for names, patient numbers and dates of birth before they leave.
Does this referral include everything the service asks for?
Check each referral against the service's acceptance criteria and return incomplete ones promptly.
Is this appointment request a cancellation, a change or a new booking?
Sort appointment messages so the booking team can act on each without reading it twice.
Are these two records the same patient?
Find duplicate records created by spelling or address differences, for a person to merge.
Is this message from someone who may need extra support?
Flag messages that suggest someone may need extra help, so staff can respond with care.
Retail and e-commerce
Is this return within policy?
Check the reason, dates and condition against your returns policy, and pass exceptions to a person.
Does this product photo pass inspection?
Check returned or listed items from a photo, and send the unsure ones to a person.
Does the customer want a refund, an exchange or tracking?
Start the right journey from the first message, with no menu for the customer to navigate.
Is this review fake or abusive?
Hold back reviews that break your rules before they are published.
Do these order details look like fraud?
Hold orders that look like card testing or account takeover for a person to check.
Which item in the photo is the one listed?
Match a photo to the right product from your catalogue, with a probability for each.
Is this order message a complaint?
Pick out complaints from order queries so they are answered under your complaints process.
Energy and utilities
Is this customer in a vulnerable situation?
Spot customers who may need priority services, from what they write in their messages.
Is this billing query a complaint?
Recognise complaints among billing queries, so each is logged and answered within the deadline.
Does this report describe a safety emergency?
Put reports of gas smells, exposed wiring or flooding in front of a person immediately.
Which team handles this meter query?
Send meter, tariff and payment questions to the team that can resolve them first time.
Does this meter photo show a readable reading?
Check a submitted meter photo before the reading is used, and ask again when unsure.
Is the customer moving home, switching or asking about a bill?
Recognise what the customer needs from their first message and start the right process.
Transport and logistics
Does this delivery photo show the parcel delivered?
Check proof of delivery photos, and flag the ones that show no parcel or the wrong door.
Which depot should this query go to?
Send each customer query to the depot or team that holds the parcel.
Is this damage claim covered?
Check a damage claim against your terms of carriage and pass unclear ones to a person.
How urgent is this disruption report?
Put reports that stop vehicles or affect many deliveries at the top of the list.
Does this parcel label match the order?
Compare a label photo with the order record before the parcel leaves the depot.
Is the customer reporting a lost, late or damaged item?
Recognise the problem from the first message and start the right claim or trace.
Manufacturing
Does this part pass visual inspection?
Check each part from a line camera photo, and send the unsure ones to an inspector.
Which line or engineer should take this fault report?
Send fault reports to the engineer or line that owns the equipment.
Does this maintenance note describe a safety risk?
Bring notes that describe a safety risk to a supervisor before the next shift starts.
Does this supplier certificate meet the specification?
Check certificates against your specification and hold back materials that do not clearly comply.
Is this the same defect as an open ticket?
Link new defect reports to the open ticket they repeat, so effort is not duplicated.
Is this a certificate, a drawing or an invoice?
Sort incoming documents into the right system without anyone opening each one.
Legal and professional services
Does this clause match our standard position?
Compare a clause with your playbook position and send departures to a lawyer.
Which practice area should take this enquiry?
Send new enquiries to the right practice area on arrival, rather than a shared inbox.
Does this document contain personal data?
Check documents before disclosure or sharing, and flag the ones that name individuals.
Is this enquiry a new matter or about an existing one?
Recognise whether an enquiry opens a new matter, so intake and conflict checks start correctly.
Is each claim in this summary supported by the source?
Check a summary against the documents it cites before it reaches a client.
Are these two parties the same organisation?
Find the same organisation under different names and addresses, for conflict checks and records.
Media and online platforms
Does this post break our rules, and which one?
Apply your own community rules at volume, and send the close calls to moderators.
Is this account likely to be a scam?
Flag accounts and listings that look like scams before users lose money to them.
Is this comment harassment?
Hold back harassing comments for review before they reach the person they target.
Does this advert meet our advertising policy?
Check adverts against your policy before they run, and pass borderline ones to a reviewer.
Is this image allowed under our rules?
Check uploaded images against your rules and send the unsure ones to a moderator.
Does this report describe a threat of harm?
Put reports that describe a threat of harm in front of a person immediately.
AI product teams
Are there instructions hidden in this document?
Check documents, emails and pages before an agent reads them and acts on what they say.
Is this answer supported by its source?
Check each claim in a generated answer against the passage it came from.
Is it safe for the agent to take this action?
Score the risk of each action an agent is about to take, and ask a person first.
Does this prompt contain personal details before it reaches the model?
Check prompts and tool results for personal data before they reach a model or a log.
Which tool should handle this request?
Send each request to the right tool or workflow, quickly and cheaply.
Is this reply within our rules?
Check a reply against your product's rules before the user sees it.
Is the user asking for something the agent must not do?
Check each request against what your agent is allowed to do, and hold back the rest.
Which model, where
On the device
Myles-22M
A browser or a phone
27 ms median decision on one desktop CPU thread
Myles-G Edge By request
Laptop- and phone-class GPUs
21 ms median decision on one GPU
On a CPU you own
Myles-150M
A laptop
196 ms median decision on one desktop CPU thread
Myles-400M
The cheapest server you have
About 500 ms median decision on one desktop CPU thread
On a GPU you own
Myles-G 12B
One workstation GPU
31 ms median decision on one GPU
Myles-G 31B
One data-centre GPU
48 ms median decision on one GPU
Hosted API
Myles-G 12B
About £1.05 per million typical decisions
31 ms median decision on one GPU
Myles-G 31B
About £3.50 per million typical decisions
48 ms median decision on one GPU